Returns or Exchanges

FRESH DINING LLC is committed to providing customers with high-quality products and a satisfactory shopping experience. If you are not satisfied with your purchase, please apply for a return or refund if the following conditions are met.

Return Application Period

Customers may submit a return application within 30 days of receiving the goods. Return applications submitted after this period may not be accepted.

Returnable Items

Items meeting the following conditions are eligible for return:

The item has a manufacturing defect or quality problem;
The received item does not match the order;
The item was damaged during transportation;
The item remains in brand new, unused condition;
The item retains its original packaging, labels, and accessories.

Non-Returnable Items

Items in the following situations are not eligible for return or refund:

The item has been used, installed, or damaged by human error;
The item’s packaging is missing or severely damaged;
The item has affected its resale value;
Damage or wear caused by the customer’s personal reasons;
Applications submitted after the return period.

Special Note: Items that have been used, opened, or are in a condition that affects resale or cannot be restored to brand new condition are not eligible for return, and we reserve the right to refuse such return applications. Return Shipping Costs – Products with Quality Issues

If the product is verified to have quality issues, was sent the wrong item, or was damaged during shipping, the return shipping costs will be borne by FRESH DINING LLC. Customers must contact customer service first and obtain return authorization.

Products without Quality Issues

If a return is requested due to personal reasons (e.g., dislike, wrong size, change of purchase intention, etc.), the return shipping costs will be borne by the buyer. Shipping costs incurred on the original order (if any) are generally non-refundable.

Refund Process
Contact customer service to submit a return request; Provide order number and relevant product information; Receive return instructions after approval; Return the product as required; We will receive and inspect the returned product and complete the review; Refund will be arranged after approval.

Refund Time

After confirming that the refund conditions are met, we will complete the refund within 3-5 business days of receiving the returned product, using the original payment method.

The specific arrival time may vary depending on the processing speed of banks, credit card institutions, or third-party payment platforms.

Refund Amount

The refund amount typically includes the actual amount paid for the goods. For returns not due to quality issues, return shipping costs and original shipping fees (if applicable) may not be refunded.

Return Address

Please do not return goods directly without authorization. Once approved, we will provide you with a specific return address and return instructions.

Contact Us

If you need to request a return, refund, or inquire about after-sales service, please contact us:

FRESH DINING LLC
Contact Person: David Rapp
Address: 16 Forest View Dr, Wernersville, PA 19565, United States
Phone: +1 724-369-3291
Email: [email protected]

We will process your request as quickly as possible and provide you with the necessary assistance.